Six Topic Program – Service Excellence


Included Topics:

1. Igniting Momentum with Customer Insights
2. Brand Building for Every Manager
3. Knowledge Sharing for Innovation-The Wiki Way
4. Introducing Culture in Organizations
5. Smart Investment in Talent
6. Probing Into Culture

Deliverables and Benefits

  • Maximum of six members in the group.
  • Six 90 minute peer- group web-conference sessions, facilitated by a skilled coach.
  • Each topic is designed to help you think and behave differently as managers and leaders.
  • Together you will learn new skills and concepts and learn from each other.
  • You can establish ongoing networks with your peer-group.
  • You will develop insights into how you might manage differently.
  • Learning and development is happening in your workplace, no travel costs, no travel time
  • Learning is based on real work issues.
  • You will have access to the topics and reference documents via Management Happenings portal
  • You will receive reminders for sessions.
  • You will receive single-person use licensed topic four days prior to each session.
  • Certificate of completion at the end of the program.
  • Option to continue as a group if desired.

Product Description

Requirements to participate

Come willing to discuss and share your experiences and ideas.

Each session is conducted via the web-conferencing program Zoom. You will require access to internet/wi fi and a microphone.

Ideally you will have privacy during the session to allow open discussion and peaceful background noise.
The session is conducted in English.